Shelley ACE Hardware

It's an ace hardware. High prices, minimum wage attitude employees. Our experience with the physical location was good, but when we asked a worker about the location of items (master link and propane) the employee didn't know what the items were. Additionally the cashier couldn't figure out how to put our coupon in to her system, sort of snarky about it as well. All in all the drop in quality of this ace is the same as the rest.

Called about vacuum parts Was disconnected and had to call back. I feel store associates should be familiar with all their merchandise. When I was trained at a store I was responsible for knowing the merchandise. But what wasn't great was his reluctant response, "well I'll have to check" sorry 😔 to put you out guy!

We couldn't find a tool box that we were looking for in Idaho falls so we went online and found that they did have them in Shelley. We ordered it online and it was ready for in store pickup in minutes. I went in, let them know what I was there for. They quickly retrieved the item and loaded it into my vehicle.

I am always treated like I am stupid in the lawnmower area

Great Service, I will be in there more often!!!